Treat people like you would like to be treated in a customer service situation - with respect.
- Provide timely feed back. Answer calls, texts, and emails in a reasonable time frame (24 hours or less).
- Provide the best good faith quotes and estimates you can, try and avoid surprises.
- Give feedback on the progress of the project, document with pictures. Keep customer in the loop.
- Notify customer of problems and changes.
- Only schedule a job if it can be completed in a timely manner.
- Provide referrals for projects that are out of scope.
- Provide references upon request to protect privacy.
- Provide good faith estimates and accurate time lines.
- Bill fairly by the hour for service time and travel time.
- Provide documentation.
- Do not mark up materials if paid in timely manner.
- Accept common payment methods.
- Follow up on project.
- Estimates are good for 60 days. 50% deposit due at signing.
I accept:
- Checks (please make payable to Michael Biedenbach).
- Credit cards (link is on FreshBooks invoice) PayPal (to mbiedenbach@gmail.com).
- Venmo (to Michael-Biedenbach or 231 253-7089)
- ACH Bank Transfer (on FreshBooks invoice)
- Always a 5% discount for cash.
Will you work with a customer on projects?
- Yes I will help you succeed in your projects, lower your cost by working together. Please ask for examples.
Do you get discounts at area vendors?
- Yes and I pass the savings on to you if paid in a timely manner.
Do you repair house hold items?
- Yes, ask for a quote. I can repair your antique furniture, lamps, and small electronics. I can also repair new items that have broken.